IT Support Buyers Guide
Different Ways To Buy
There are 3 main ways to buy your IT support and services, and it does make a difference which one you choose. FITSystems explains the advantages and disadvantages of each.
Per Hour
This is simply the worst way to buy your IT support. A lot of small businesses might think they don't have enough of an IT support requirement to warrant any monthly or yearly deal, or perhaps that no deal exists that would be small enough. This is simply not true. Further more, monthly and yearly deals usually offer discounts or extended cover which small businesses, with a small budget, should be taking advantage of.
With IT failure now the most likely cause to put you out of business, the most important step up from an hourly rate is the security that a contract offers you.
A Monthly Support Package
Though not perfect, these are a good step up from an hourly rate. An honest IT support provider can assess how much IT support you'll need each month and provide you with a little discount for the reliability of the income. Also FITSystems reduces its normal hourly rate as a discount for contracted customers. So if you do go over your normal hours, subsequent hours aren't as expensive as contact free hours would be.
A Monthly Support Package + Bundles
Where monthly support packages become really valuable is if your IT support company, like FITSystems, can bundle in discounted extras. Hosting your website and email, providing broadband and website maintenance - expenses you may already have - become cheaper.
If you don't have a website or professional email then this means you can get one setup quickly and cheaply.